Remember without a governing regulating agency, the company can be misleading. Does their bonding and insurance cover the worker in the home or just the owners of the company?

If it only covers the owners, you are at high risk. Only trust a company that will gladly show you proof they are bonded and insured and with what amount of coverage.

It is strongly recommended that you NEVER do business with an Arizona company that is not a member of this association.

The AzNHA is a local association fighting to improve standards for consumers and as senior advocates, they have high standards and restrictions for companies who can become members.

Also, AzNHA continues to review that companies consistently remain in good standing.

There is no perfect company out there. It is more about how that company responds to your needs and how they resolve issues when they arise.

Be cautious of any company that says they never experience problems. In homecare, you are working with people, and the reality is people are, and life is, unpredictable.

Find the A-F rating, and if they have complaints, how they were resolved. [Available online at www.bbb.com or by calling 1-877-291-6222].

Search online for complaints using the company’s name and the word 'complaints.' Social media is on the rise. If Facebook were a country, it would be the world’s 3rd largest. Read the company’s reviews. You can also ask the reviewers questions.

Ask the company for references. (How quickly do they provide them?)

Homecare companies are service companies. It is not like going to a grocery store and having a good cashier. These are people who will be in your home OR your parent’s home. People who will learn a lot about you, your parents, and their habits. This question is very important to ask.

Is the company proactive and thorough in the hiring and screening process? Do not be afraid to ask them how many pages their application is? How much time is spent with the employee before they are eligible to enter your home? What are the minimum requirements and training each employee must have? Are the employees encouraged to continue their education? What benefits are available to the employees? The more requirements, benefits, and training the company has, the higher the standards, lower the turnover, and better the employees.

Providing employment for employees requires the company to withhold federal and state taxes and contribute to the employees’ Medicare and Social Security. Companies using independent contractors or 1099 staff are not required to withhold any taxes. Subcontractor staff are privately responsible for taxes, and if they don’t pay their taxes, YOU can be responsible for taxes, fees, and possible fines later.

For example, it is 2:00 am and you just received a concerning call from your Mom. Your Mom is usually very independent, but you are out of town. How is the company going to help you in this scenario? How many coordinators are available if there is an emergency? Did the office staff answer when you called or did you have to leave a message? How long did it take them to respond? Can you visit their office? Is the staff friendly, professional, and knowledgeable?

When hiring help at home, it is important to make sure your needs are included with the service. It is also important to know if they help the family or just the Client. What if your parents live together, Mom is very independent, but Dad needs a lot of help. When you hire the agency, will they prepare meals for Mom and Dad, do laundry for Mom and Dad? Will they tell you, you need (2) two Caregivers if Mom gets sick too?

Care plans should be customized to you and your parents’ needs to ensure good service and encourage independence. (Yes, your needs too). Caregivers should be required to make daily notes/highlights that are reviewed to track your parents’ progress, track concerns that should be reported to the physician, or Caregiver stress. (Remember this is a people business, sometimes there is a lot to manage).

Do they do a Meet & Greet? Meet & Greets are essential to make your parents and the Caregiver comfortable and make the transition when a Caregiver starts. An office coordinator should be familiar with you and your parents’ needs in case of an emergency OR when a backup employee is needed quickly.

A great homecare company should be able to articulate to you why they are the best match and choice for you and your family. You will find they all say the same thing. In Arizona, there are 1000s of companies to choose from. Don’t buy into the fluff. If they are the best company, then they can prove it. What you will hear:
- We are Rated #1 in senior care (By who?)
- We Care
- We are the best…
- Quality Caregivers
- Compassionate Caregivers
- Provide Peace of Mind
- Professional (I HOPE SO)
- Outstanding Customer Service
- Trustworthy (I REALLY HOPE SO)

Don’t just take their word for it. Ask for proof of it!